❓ Frequently Asked Questions
Answers to all your questions about rabje
Deposits, withdrawals, VIP benefits, and playing on mobile — whatever you want to know about rabje, you'll find all the answers here in one place.
rabje receives many different types of questions from users every day — covering accounts, payments, bonuses, and responsible gaming. On this page we have arranged the most frequently asked questions into four categories so you can find the right information quickly. If you can't find the answer to your question, contact us via our 24/7 live chat or email.
Responsible Gaming
Play Responsibly
Yes, as part of responsible gaming, rabje lets you set a daily, weekly, or monthly deposit limit for yourself. To do this, go to your account settings or contact the support team. When you lower a limit it takes effect immediately, but increasing it may require a short waiting period.
No. rabje is for users aged 21 and above only. Your age is verified during account registration. This site is strictly off-limits for minors, and we enforce this rule without exception.
Yes. If you want to take a temporary break from playing, you can apply for a cooling-off period. It is possible to have your account temporarily suspended for a set amount of time. Beyond that, permanent self-exclusion is also available, where your account will remain closed for an extended period. Both requests can be sent to [email protected].
There are a few warning signs — such as repeatedly placing bets to chase lost money, lying about your gaming, damaging relationships with loved ones, or being unable to focus on daily tasks. If you notice these signs, take a break and consider seeking professional help.
rabje always treats responsible gaming as the highest priority. If you feel you have a problem, contact our support team and ask for information on self-exclusion or counselling. Also read the responsible gaming page — it contains a detailed guide.
Mobile Guide
Playing on Mobile
First, clear your browser's cache and cookies. In Chrome — go to Settings → Privacy → Clear browsing data; the same method works in Firefox or Samsung Internet. Then reload the page. In most cases, old cache is the reason for slow loading. If the issue persists, let us know via rabje's live chat.
Yes, rabje is fully mobile-friendly. The site works normally in any modern browser — Chrome, Firefox, Samsung Internet, Opera Mini. The layout automatically adjusts to fit your screen size, so there is no need to download a separate app.
If the connection drops, the round in progress is usually saved on the server. When you reconnect and return to the site, most games resume from where you left off. However, if you experience any issue due to a network problem, contact live chat promptly and mention the game name and time.
Absolutely. Open the site in Chrome, then select the "Add to Home Screen" option from the menu. The icon will then be added to your phone's home screen and can be opened directly like an app — no app store needed.
VIP Benefits
VIP Program
Each week, cashback is calculated at a set rate on your net losses. At the end of the week, this amount is automatically credited to your account. The cashback rate varies by your VIP tier — the higher the tier, the more you get back.
rabje has four VIP tiers in total:
- Bronze — up to 0.2% cashback per week
- Silver — up to 0.5% cashback per week
- Gold — up to 0.8% cashback per week
- Platinum — up to 1.0% cashback per week
Members at higher tiers can receive not only more cashback but also a dedicated account manager, special promotions, faster withdrawal processing, and invitations to exclusive events. Full details of the benefits are available in the VIP section of your account.
Regular betting and consistent activity are the key to advancing your tier. The more active you stay, the sooner you create the opportunity to move to the next level. To learn more about the exact criteria for tier advancement, speak with our support team via live chat.
Once cashback is credited to your account balance, it can be withdrawn, though some conditions may apply. For specific details, check the terms and conditions page or speak directly with the support team.
Payments & Withdrawals
Withdrawals
The minimum withdrawal amount on rabje is ৳800. This limit is the same across all three methods — bKash, Nagad, and Rocket. The minimum deposit is ৳100, but the withdrawal limit is separate, so keep that in mind when depositing.
The withdrawal process typically takes 5 to 30 minutes to complete. However, for a first-time withdrawal, it may take slightly longer due to identity verification. If all details are provided correctly, the process will be faster.
Yes. rabje's withdrawal system is active 24 hours a day, 7 days a week. Whether you apply at night, on a public holiday, or on a weekend, there is the same likelihood of the process completing within 5-30 minutes.
Winnings can be withdrawn once the 15x wagering requirement on the bonus has been met. For example — for a ৳1,500 bonus, you would need to place a total of ৳22,500 in bets before winnings from the bonus become eligible for withdrawal. The wagering count applies to the bonus amount only, not to deposited funds.
If it has been pending for more than 30 minutes, first check whether there is any pending verification on your account. If that does not resolve it, contact our live chat immediately and provide the transaction reference number. Our support team is active 24/7.
rabje offers three withdrawal methods — bKash, Nagad and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum withdrawal is ৳800 and processing time is the same across all three methods.
Have more questions?
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